Laura D. Garrett, DVM, DACVIM (Oncology): No financial relationships to disclose
Presentation Description / Summary: Speaking with pet owners is something veterinarians and technicians do constantly; as such, it is the most common "procedure" performed in veterinary medicine. Yet guidance in this critical area during school or after is limited. Being a good communicator is not just a personality trait; there are specific tools that can help navigate challenging situations. Dealing with indecisive, angry, or non-communicative clients will be discussed, as will essential tips for setting boundaries.
Learning Objectives:
describe 4 communication tools and how to apply them
how to set boundaries without leading to escalation from the client
how to efficiently help guide clients in decision-making
