Laura Motschenbacher, DVM, DACVIM: No financial relationships to disclose
Presentation Description / Summary: Complaining is a natural part of being a human. It is something that can make us feel better and feel heard. There is research demonstrating that however cathartic it feels to complain, repetitive complaining is damaging to ourselves, relationships with others, and career success. In this session, we will explore the different types of complaining and practice different strategies that make complaining effective and beneficial, rather than damaging.
Learner Outcomes: At the end of this session, the learner will be able to:
1. Explain the benefits and pitfalls of complaining. 2. Define the different types of complaining. 3. Understand the differences between expressive complaining and instrumental complaining. 4. Reframe complaints using empathy and a solutions-focused approach.
Learning Objectives:
Explain the benefits and pitfalls of complaining and define the different types of complaining.
Understand the differences between expressive complaining and instrumental complaining.
Reframe complaints using empathy and a solutions-focused approach.
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